General Terms and Conditions (GTC)

of BOLTENSTERN GmbH
for the Online Shop www.fabnora.com

Effective as of: May 2026

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1. Scope of Application

1.1 These General Terms and Conditions (“GTC”) apply to all orders placed by consumers via the online shop operated by BOLTENSTERN GmbH at www.fabnora.com.

1.2 A consumer within the meaning of these GTC is any natural person entering into a legal transaction for purposes that are predominantly outside their trade, business or profession.

1.3 Any deviating terms and conditions of customers shall not apply unless expressly agreed to in writing by BOLTENSTERN.

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2. Contracting Party

BOLTENSTERN GmbH
Schliessmanngasse 15
1130 Vienna
Austria

Commercial Court Vienna
FN 430979 v
VAT ID: ATU69498803

E-Mail: marie@boltenstern.com

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3. Contract Language and Applicable Law

3.1 The contract language is English.

3.2 Austrian law shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

3.3 Mandatory consumer protection provisions of the country in which the consumer has their habitual residence shall remain unaffected.

3.4 For disputes with business customers, the exclusive place of jurisdiction shall be the competent court in Vienna, Austria.

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4. Conclusion of Contract

4.1 The presentation of products in the online shop does not constitute a legally binding offer but an invitation to place an order.

4.2 By clicking the button “Buy Now”, customers submit a binding offer to conclude a purchase agreement.

4.3 After receipt of the order, customers will receive an automated order confirmation by email. This confirmation does not yet constitute acceptance of the offer.

4.4 The purchase agreement is concluded only upon dispatch confirmation or delivery of the goods.

4.5 BOLTENSTERN reserves the right to refuse orders without stating reasons, particularly in cases of obvious pricing errors, suspected misuse, or product unavailability.

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5. Prices and Payment Terms

5.1 All prices include applicable statutory VAT where required by law.

5.2 Any additional shipping costs, customs duties, import taxes, or other charges will either be displayed during checkout or must be borne by customers according to applicable national regulations.

5.3 The following payment methods are accepted:

• Visa

• Mastercard

• Maestro

• American Express

• UnionPay

• PayPal

• Klarna

• EPS

• USDC (via Revolut)

5.4 Payments are charged immediately upon completion of the order unless otherwise specified.

5.5 Cryptocurrency payments are processed through external payment providers. Exchange rate fluctuations occurring after the order has been placed are beyond the control of BOLTENSTERN. Refunds will generally be issued using the original payment method where technically possible.

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6. Delivery and Shipping

6.1 Delivery is available worldwide to the address provided by the customer.

6.2 Delivery times are non-binding estimates unless expressly agreed otherwise.

6.3 If a product is unavailable, customers will be informed without undue delay. Any payments already made will be refunded.

6.4 Delays caused by force majeure, supply chain disruptions, customs clearance, or other circumstances beyond BOLTENSTERN’s reasonable control shall not give rise to claims for damages.

6.5 The risk of accidental loss or damage passes to consumers only upon delivery of the goods to the customer or an authorised recipient.

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7. Retention of Title

Goods remain the property of BOLTENSTERN GmbH until full payment has been received.

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8. Right of Withdrawal

8.1 Consumers have the right to withdraw from the contract within fourteen (14) days without giving any reason.

8.2 The withdrawal period expires fourteen days after the day on which the customer, or a third party designated by the customer, takes possession of the goods.

8.3 To exercise the right of withdrawal, customers must send a clear statement by email or post to BOLTENSTERN.

Contact:
marie@boltenstern.com

8.4 In the event of a valid withdrawal, all payments received, including standard delivery costs, will be refunded within fourteen days from receipt of the withdrawal notice.

8.5 Customers bear the direct costs of returning goods unless the return relates to a warranty or guarantee claim.

8.6 Customers must return the goods without undue delay and no later than fourteen days after notifying BOLTENSTERN of the withdrawal.

8.7 Customers are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

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9. Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to:

• goods made to customer specifications,

• personalised or customised products,

• sealed goods which are unsuitable for return for health protection or hygiene reasons if unsealed after delivery.

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10. Warranty

10.1 Statutory warranty rights apply.

10.2 The statutory warranty period is two years from receipt of the goods.

10.3 Customers are requested to report obvious transport damage without undue delay. Failure to do so shall not affect statutory warranty rights.

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11. Liability

11.1 BOLTENSTERN shall be fully liable for damages arising from:

• injury to life, body or health,

• intent or gross negligence,

• mandatory statutory liability provisions,

• product liability claims.

11.2 In cases of slight negligence, BOLTENSTERN shall only be liable for breaches of essential contractual obligations (“cardinal obligations”) and only for foreseeable and contract-typical damages.

11.3 Liability for indirect damages, consequential damages or loss of profit is excluded to the extent permitted by law.

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12. Data Protection

12.1 Information regarding the processing of personal data can be found in the Privacy Policy available at www.fabnora.com.

12.2 Personal data is processed exclusively in accordance with applicable data protection laws.

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13. Force Majeure

BOLTENSTERN shall not be liable for delays or failures in performance caused by events beyond its reasonable control, including but not limited to natural disasters, pandemics, strikes, governmental actions, war, supply shortages, or failures of communication or payment systems.

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14. Final Provisions

14.1 Should any provision of these GTC be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected.

14.2 Amendments or supplements to these GTC must be made in writing unless a stricter form is required by mandatory law.